Ify Ndianefo
Client Engineering, AV Technology & IT Asset Management
Active Secret clearance

Technical program leadership for technology operations that need to work better.

Technical program and technology transformation leader who turns fragmented operations into governed, measurable delivery systems. Led work across 12,000+ endpoints, reduced critical vulnerabilities by 99.7%, eliminated 150+ hours of manual work monthly, supported 20+ healthcare go-lives, and built practical operating models across endpoint engineering, AV technology, IT asset management, security, and digital workplace operations. Active Secret clearance and U.S. Army Reserve Sergeant.

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Ify Ndianefo in military uniform
12,000+
enterprise endpoints
99.7%
critical vulnerability reduction
150+
team hours eliminated monthly
Active
Secret clearance

Professional positioning

The operator behind clearer delivery, stronger controls, and measurable change.

Technical Program Manager | Solutions Architect | Business Analyst | Technology Operations Leader

Technical Program Delivery

Turns ambiguous initiatives into owned plans, decisions, dependencies, and measurable outcomes.

Digital Workplace Operations

Connects endpoint, AV, asset management, and support work to reliable service delivery.

Process and Operating-Model Transformation

Replaces manual handoffs with intake, governance, documentation, and accountable operating rhythms.

Product and Workflow Development

Builds practical tools, training systems, and workflows that reduce friction for the people doing the work.

Selected work

The work behind the numbers.

Selected evidence across endpoint security, workplace technology, service management, and IT asset operations.

Selected work

Enterprise Endpoint Transformation

Problem

Enterprise endpoint operations needed a coordinated response to Windows 11 migration, vulnerability remediation, and compliance requirements across a very large device estate.

Ownership

Owned cross-functional coordination across engineering, security, infrastructure, and operations for 12,000+ endpoints.

Actions

  • Coordinated Windows 11 migration planning, readiness, and milestone tracking.
  • Drove critical-vulnerability remediation and Secure Boot compliance workstreams.
  • Aligned deployment, validation, and follow-up actions across engineering and operations partners.

Result

Helped cut critical vulnerabilities by 99.7% while supporting secure, standardized endpoint delivery at enterprise scale.

Selected work

Digital Workplace Operating Model

Problem

Desktop Engineering, AV Technology, and IT Asset Management work was distributed across ad hoc processes without a clear intake or governance model.

Ownership

Built a practical operating model for prioritization, delivery governance, and handoff clarity.

Actions

  • Established Jira-based intake, prioritization, and delivery governance.
  • Supported the AVD ownership transition and clarified accountability.
  • Set knowledge-management standards to improve consistency and self-service.

Result

Created a more measurable and accountable digital workplace model with clearer ownership across teams.

Selected work

AV Operations Transformation

Problem

AV event, project, and delivery tracking required repeated manual entry and scattered handoffs.

Ownership

Owned process simplification for AV EventOps and AVTEP planning and tracking.

Actions

  • Consolidated fragmented tracking into a cleaner workflow.
  • Reduced triple entry and other manual coordination steps.
  • Supported conference-room and scheduling modernization planning.

Result

Eliminated more than 150 team hours monthly and improved operational visibility for AV delivery work.

Selected work

IT Asset Management Transformation

Problem

IT asset tracking relied too heavily on spreadsheets and lacked durable lifecycle governance for hardware and AV equipment.

Ownership

Provided business-analysis support for IT Asset Management workflow transformation and tool evaluation.

Actions

  • Supported ServiceNow hardware asset-management workflow design and implementation work where applicable.
  • Helped move tracking away from spreadsheets toward governed lifecycle management.
  • Supported Cheqroom proof-of-concept planning for a multimillion-dollar AV equipment portfolio.

Result

Helped shape a more scalable asset-management model with stronger lifecycle control and better auditability.

Recognition

Trusted by colleagues, leaders, and collaborators.

A selection of notes from colleagues, leaders, and collaborators across the work.

Security partnership
Security partnership
Desktop engineering
Desktop engineering
IT Asset Management
IT Asset Management
AV operations
AV operations
Leadership trust
Leadership trust
Client engineering
Client engineering
Printer/AV support
Printer/AV support
Business analysis
Business analysis
Desktop administration
Desktop administration
Architecture support
Architecture support
Project management
Project management
Relationship leadership
Relationship leadership
CMDB governance
CMDB governance
Team leadership
Team leadership
Celebration and trust
Celebration and trust
AV technology
AV technology
Team leadership
Team leadership
AV leadership
AV leadership
Service support
Service support
Service support leadership
Service support leadership
Security partnership
Security partnership
Desktop engineering
Desktop engineering
IT Asset Management
IT Asset Management
AV operations
AV operations
Leadership trust
Leadership trust
Client engineering
Client engineering
Printer/AV support
Printer/AV support
Business analysis
Business analysis
Desktop administration
Desktop administration
Architecture support
Architecture support
Project management
Project management
Relationship leadership
Relationship leadership
CMDB governance
CMDB governance
Team leadership
Team leadership
Celebration and trust
Celebration and trust
AV technology
AV technology
Team leadership
Team leadership
AV leadership
AV leadership
Service support
Service support
Service support leadership
Service support leadership

Experience

Experience across technology, healthcare, service management, and military operations.

A record of leading through ambiguity, coordinating across functions, and leaving systems stronger than I found them.

Business Analyst I

Client Engineering, AV Technology & IT Asset Management

United Wholesale Mortgage

Jul 2023 - Present
Pontiac, MI
  • Led enterprise vulnerability remediation from 80,000 threats to 267 (99.7% reduction) across 12,000+ endpoints in four months, achieving IT Goal #6 for 2025.
  • Coordinated a 12,000+ device Windows 11 migration from planning through compliance tracking, reaching 100% compliance three months ahead of the Windows 10 end-of-life deadline.
  • Established the Business Analyst function for a 45-55 person Client Engineering organization across five teams, introducing Jira intake, prioritization, governance, and weekly coordination.
  • Built an Azure Virtual Desktop ownership framework with RACI, SLAs, support model, and Jira tracking, reducing average issue resolution time from 48 to 31 hours.
  • Consolidated AV work tracking, event management, and project logging into one Jira workflow, eliminating triple entry and saving 150+ team hours monthly.
  • Orchestrated a five-month, company-wide ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) implementation, partnering with a 10-15 person IT team to bring both functions into the environment and transition from Excel tracking to governed enterprise asset management.

Sergeant, U.S. Army Reserve

Operational planning, logistics, and resource accountability

U.S. Army Reserve

Jul 2021 - Present
Livonia, MI
  • Led soldiers in operational planning, readiness, and training execution while maintaining accountability for personnel and equipment.
  • Supported logistics, risk management, and resource control in petroleum supply operations and field exercises as an active Army Reserve Sergeant.
  • Completed Basic Leaders Course and applied leadership fundamentals in training management, squad-level execution, and readiness.
  • Produced technical documentation and process guidance to support unit systems and communication continuity.

Healthcare IT Consultant

Implementation support and workflow adoption

CSI Companies

May 2022 - Nov 2024
Remote
  • Provided EPIC EHR implementation support and training for 15+ healthcare facilities across Willow, ClinDoc, Ambulatory, OpTime, and MyChart.
  • Led cross-functional clinical and technical teams across 20+ go-lives, managing issue resolution, timelines, adoption, and stabilization.
  • Achieved a 90% customer satisfaction rating within six months through structured training, responsive support, and proactive client engagement.

ServiceNow Junior Business Analyst

Workflow automation and service delivery

Domino's Pizza Headquarters

Jun 2019 - Mar 2020
Ann Arbor, MI
  • Spearheaded ServiceNow configuration across five departments, automating 12 workflows and managing 150+ incidents and change requests monthly.
  • Facilitated requirements workshops with 50+ stakeholders, translating business needs into user stories that reduced ticket resolution time by 25%.
  • Built 15 service catalog items and eight forms, reducing average IT request fulfillment time by 30% across three corporate departments.

Capabilities

Searchable strengths for complex technology work.

Program delivery, requirements analysis, stakeholder leadership, governance, systems integration, and continuous improvement.

Technical Program Delivery

Program planningRoadmapsRAID managementDependency managementAgile deliveryUATChange managementStakeholder communication

Enterprise Platforms

JiraConfluenceServiceNowSCCM / MECMAzure Virtual DesktopJamfMicrosoft 365

Workplace Technology

Endpoint engineeringAV systemsIT asset managementConference-room technologyKnowledge management

Technical Fluency

Next.jsTypeScriptSQLPowerShellAPIsWorkflow automation

Credentials

Credentials that support the work.

Active clearance, military leadership, and certifications spanning delivery, service management, and technology operations.

Active Secret clearance
Certified ScrumMaster
ITIL Foundation
Nerdio certification
B.A., Madonna University
U.S. Army Reserve Sergeant