Bridging Business
Strategy & Technical Execution
I build comprehensive technical solutions and develop high-performing teams. Leveraging military precision and business acumen to solve complex problems with Secret Clearance.
About Me
I'm a Solutions Architect and Business Analyst who transforms organizational chaos into operational excellence. Currently serving as the first BA in United Wholesale Mortgage's Client Engineering vertical, I've pioneered Agile transformation across 5 teams (50+ members) while building production systems that solve real problems for technical teams.
I don't just document requirements—I architect solutions and build them. From developing a full-stack LMS serving 50+ technicians to reducing enterprise vulnerabilities by 99.7% across 12,000+ endpoints, I bridge the gap between business strategy and technical execution. My approach combines military precision from my service as an Army Reserve Sergeant with deep technical capability in modern development stacks.
What sets me apart is my ability to see broken systems, design sustainable solutions, and execute despite resistance. Whether it's eliminating triple-entry documentation workflows, building governance frameworks from scratch, or creating knowledge bases that become the most-utilized resources in the organization, I deliver measurable impact. I hold an active Secret Clearance and bring a unique combination of technical execution, process transformation, and cross-functional leadership to every challenge.
Solutions Architecture
Design and build production systems from requirements through deployment. Created full-stack LMS (AVTEP) with 46 modules, Azure Virtual Desktop frameworks, and automated workflows that save 150+ hours monthly.
Process Transformation
Transform manual, fragmented operations into streamlined Agile workflows. Pioneered BA function for Client Engineering vertical, eliminating redundant documentation and establishing governance structures that drive accountability.
Technical Team Leadership
Lead cross-functional teams through complex transformations with military precision. Manage technical teams, coordinate enterprise migrations (12K+ endpoints), and mentor colleagues in Agile methodology and critical thinking.
Enterprise Security & Compliance
Drive enterprise-wide security initiatives with measurable impact. Led vulnerability remediation reducing threats by 99.7% (80K→267), coordinated Windows 11 migration, and maintain Active Secret Clearance for sensitive environments.
Professional Experience
A track record of technical leadership, business analysis, and operational excellence.
Business Analyst I
- Led enterprise vulnerability remediation reducing critical security threats from 80,000 to 267 (99.7%) across 12,000+ endpoints in 4 months, achieving IT Goal #6 for 2025.
- Architected and developed AVTEP (AV Training Excellence Program), a full-stack LMS with 46 modules across 3 certification tracks serving 11 technicians, using Next.js, TypeScript, and SQL Server.
- Pioneered Business Analyst function for Client Engineering vertical (50+ team members, 5 teams), transforming manual operations into Agile JIRA methodology in 5 months.
- Eliminated triple-entry documentation by consolidating AV workflows into unified JIRA system, saving 150+ hours monthly across technical teams.
- Transformed disorganized Confluence knowledge base into most-utilized resource for 50+ field technicians through comprehensive restructure, earning rare admin privileges.
- Coordinated Windows 11 migration across 12,000+ devices, achieving 100% compliance 3 months ahead of Windows 10 end-of-life deadline.
Sergeant (E-5), Petroleum Supply Specialist
- Graduated Basic Leaders Course (Feb 2025) with training in leadership development, training management, and tactical operations.
- Supervise and train squad of 5-7 soldiers in military operations, cultural awareness, and petroleum supply operations.
- Created technical documentation for unit on critical Army resources including AVD setup for .mil email and Army.mil Google Workspace configuration.
- Mentored peer leaders during Basic Leaders Course by sharing study materials and providing guidance to support successful graduation.
Healthcare IT Consultant
- Provided expert-level support and training for 15+ healthcare facilities implementing EPIC EHR across multiple modules (Willow, ClinDoc, Ambulatory, OpTime, MyChart).
- Collaborated with clinical and technical teams to resolve complex integration and workflow issues, managing project timelines through go-live and stabilization phases.
- Achieved 90% customer satisfaction rating within first 6 months through comprehensive training and responsive technical support.
ServiceNow Junior Business Analyst
- Supported ServiceNow platform configuration for incident management, change requests, and workflow automation.
- Gathered requirements from stakeholders and collaborated with technical teams to implement operational efficiency improvements.
- Created documentation and provided end-user training on ServiceNow processes and best practices.
Recognition & Impact
"Just a quick note to wish you a very HAPPY BIRTHDAY, @Ify_Ndianefo! Thank you for all the great work you do alongside our Client Engineering and Asset Management teams. I hope it is a fantastic day for you!! HAPPY BIRTHDAY!"
- SVP Enterprise Technology
"Thank you to all for taking time out of your weekend to come in and assist with our hardware asset management wall-to-wall inventory exercise on Saturday. Your efforts are very much appreciated, and have helped set us up for better tracking and management of our hardware and software assets going forward. Great work!"
- Senior CMDB Manager
"Thank you for all the hard work you've put into making the Windows upgrade project successful"
- AV Client Engineering and Support
"Absolutely incredible work supporting the first day of the MI Tech Con event in our Sports Complex. This team came in early to make sure everything was tested and functioning and supported the entire day, working with our external presenters and vendors so that everything ran smoothly."
- Team Lead Audio Visual
"Thank you for always reaching your hand out to help out with anything at any time. You truly embody the pillar Service is everyone's responsibility. You are constantly striving to serve the teams under your care while trying to bring a smile to those around you. We appreciate all of your hard work. Thank you for all you do!"
- Desktop Administrator I
"As we wrap up 2025 and look forward to 2026, I'd like to thank the backbones of our vertical. I appreciate everything you guys do, day in and day out to keep us running like a well oiled machine!"
- AVP, Client Engineering and Support
"Appreciate the fantastic job you've been doing with the team recognition deck, it looks great!"
- Desktop Architect
"Thank you all for your support to ensure the UWM Holiday Party 2025 was as successful as it was! Leading up, during and post- I appreciate your dedication and assistance with all the questions, scenarios, training, partnering with the SCS team and more... flawless execution. THANK YOU!!!"
- Senior Team Leader, Events TMS - Engagement
"Thank you for all that you do for the buildroom we truly appreciate the work you put in everyday!"
- Desktop Engineering and Administrators Team Lead
"Great job with the printer refresh and working through any issues that came up"
- AVP, Client Engineering and Support
"Thank you for jumping in to help yesterday! Your outstanding customer service is an example of why I and so many others love working at UWM. I appreciate you being such a great role model to those around you. Keep up the great work!"
- VP, Security
"Thank you Ify and Warren for helping to drive the Windows 11 Upgrade project forward. I appreciate you planning ahead to identify business teams and pilot participants who will need to test business-area specific applications before we rollout Windows 11 company-wide."
- Project Manager III
"Thank you to this team here for all their hard work getting a Client Experience POC project up and running! CX really appreciates your efforts, and it was great to see them shout you out in our Senior Leadership Report last week."
- SVP Enterprise Technology
"Thank you for always striving to bring improvements to the team. Despite all you have on your plate, you're always doing what you can to assist our team. You do an extraordinary job embodying our pillars!"
- Team Leader Audio Visual
"This is one BA that's not afraid to literally get her hands dirty. When the inventory team has a shipment she will roll her sleeves up and lend a hand without being asked. Thanks for everything you do!"
- Team Lead ITAM
"Thank you so much for the excellent client service! You always go above and beyond for me and my team! You are our "Go-To" person! Thank you for everything, Ify!"
- Team Lead Service Support
"Thanks so much, @Ify_Ndianefo. You're a great partner to our space!"
- VP, Service Support
"Ify, you are a beacon of sunshine! Every time I hear 'ANDY' in the hall and turn to see you, it's a highlight of my day! Thank you for always having a laugh with me and being a great friend!"
- Business Analyst I
"Kudos for going 'All-in' on our latest initiative. Your enthusiasm and dedication are truly inspiring. Let's keep this momentum going!"
- Team Lead Desktop Engineering and Administrator
"Just a quick note to wish you a very HAPPY BIRTHDAY, @Ify_Ndianefo! Thank you for all the great work you do alongside our Client Engineering and Asset Management teams. I hope it is a fantastic day for you!! HAPPY BIRTHDAY!"
- SVP Enterprise Technology
"Thank you to all for taking time out of your weekend to come in and assist with our hardware asset management wall-to-wall inventory exercise on Saturday. Your efforts are very much appreciated, and have helped set us up for better tracking and management of our hardware and software assets going forward. Great work!"
- Senior CMDB Manager
"Thank you for all the hard work you've put into making the Windows upgrade project successful"
- AV Client Engineering and Support
"Absolutely incredible work supporting the first day of the MI Tech Con event in our Sports Complex. This team came in early to make sure everything was tested and functioning and supported the entire day, working with our external presenters and vendors so that everything ran smoothly."
- Team Lead Audio Visual
"Thank you for always reaching your hand out to help out with anything at any time. You truly embody the pillar Service is everyone's responsibility. You are constantly striving to serve the teams under your care while trying to bring a smile to those around you. We appreciate all of your hard work. Thank you for all you do!"
- Desktop Administrator I
"As we wrap up 2025 and look forward to 2026, I'd like to thank the backbones of our vertical. I appreciate everything you guys do, day in and day out to keep us running like a well oiled machine!"
- AVP, Client Engineering and Support
"Appreciate the fantastic job you've been doing with the team recognition deck, it looks great!"
- Desktop Architect
"Thank you all for your support to ensure the UWM Holiday Party 2025 was as successful as it was! Leading up, during and post- I appreciate your dedication and assistance with all the questions, scenarios, training, partnering with the SCS team and more... flawless execution. THANK YOU!!!"
- Senior Team Leader, Events TMS - Engagement
"Thank you for all that you do for the buildroom we truly appreciate the work you put in everyday!"
- Desktop Engineering and Administrators Team Lead
"Great job with the printer refresh and working through any issues that came up"
- AVP, Client Engineering and Support
"Thank you for jumping in to help yesterday! Your outstanding customer service is an example of why I and so many others love working at UWM. I appreciate you being such a great role model to those around you. Keep up the great work!"
- VP, Security
"Thank you Ify and Warren for helping to drive the Windows 11 Upgrade project forward. I appreciate you planning ahead to identify business teams and pilot participants who will need to test business-area specific applications before we rollout Windows 11 company-wide."
- Project Manager III
"Thank you to this team here for all their hard work getting a Client Experience POC project up and running! CX really appreciates your efforts, and it was great to see them shout you out in our Senior Leadership Report last week."
- SVP Enterprise Technology
"Thank you for always striving to bring improvements to the team. Despite all you have on your plate, you're always doing what you can to assist our team. You do an extraordinary job embodying our pillars!"
- Team Leader Audio Visual
"This is one BA that's not afraid to literally get her hands dirty. When the inventory team has a shipment she will roll her sleeves up and lend a hand without being asked. Thanks for everything you do!"
- Team Lead ITAM
"Thank you so much for the excellent client service! You always go above and beyond for me and my team! You are our "Go-To" person! Thank you for everything, Ify!"
- Team Lead Service Support
"Thanks so much, @Ify_Ndianefo. You're a great partner to our space!"
- VP, Service Support
"Ify, you are a beacon of sunshine! Every time I hear 'ANDY' in the hall and turn to see you, it's a highlight of my day! Thank you for always having a laugh with me and being a great friend!"
- Business Analyst I
"Kudos for going 'All-in' on our latest initiative. Your enthusiasm and dedication are truly inspiring. Let's keep this momentum going!"
- Team Lead Desktop Engineering and Administrator
Featured Projects
Technical solutions delivering real business value.
AV Training Excellence Program (AVTEP)
Production LMS eliminating subjective promotion disputes and establishing objective competency framework for 11-person technical team through 46-module certification system.
Enterprise Security Remediation Initiative
Led vulnerability reduction from 80,000 to 267 threats (99.7% reduction) across 12,000+ endpoints in 4 months, achieving corporate IT Goal #6 for 2025.
AV Workflow Automation System
Eliminated triple-entry documentation burden by consolidating work tracking, event management, and project logging into unified JIRA workflow.
Knowledge Base Architecture & Governance
Transformed abandoned Confluence space into most-utilized technical resource for 50+ field technicians, reducing Tier 3 escalations through self-service enablement.
Skills & Certifications
A robust technical toolkit tailored for secure, scalable enterprise solutions.
Technical Proficiency
Development
Data
Enterprise Platforms
Tools
Architecture
AV Technologies
Methodologies
Certifications
Military Service
Sergeant (E-5) leading squad of 5-7 soldiers in petroleum supply operations and military readiness. Basic Leaders Course graduate (February 2025) with leadership training in tactical operations and training management. Created technical documentation for unit IT systems (AVD .mil email setup, Army.mil Google Workspace configuration) and mentored peer leaders through BLC certification. Brings military precision, security protocols, and disciplined execution to complex technical projects requiring clearance.
Let's Connect
I'm actively exploring opportunities that leverage my unique combination of technical execution, business analysis, and leadership experience.